Northwest Indiana Reinvestment Alliance

Housing Counselor/Financial & Homeownership Educator

Non-Exempt Employee

Job Summary

Assists in providing comprehensive housing counseling services. Conduct homebuyer education and financial education workshops, housing counseling (includes pre-purchase, rental, and default foreclosure), financial capability and credit counseling services, including administrative responsibilities. This position requires the use of independent judgment and decision-making skills.

Duties & Responsibilities

Deliver housing counselor services in compliance with HUD Counseling guidelines. Follow HUD’s Housing Counseling Rules and Regulations, IHCDA and other funders requirements and guidelines to respond to client inquires as needed
Provide individualized counseling sessions. Work with clients on a one-on-one basis to provide education, guidance and referrals based on each client’s unique situation
Use coaching approach when addressing client’s goal. Develop and assist clients with action plans to help them meet their goals
Create, maintain and update client files on a regular basis. Maintain a caseload for all housing program clients.
Timely client tracking. Enter notes into client management system
Assists in providing information and referral for households seeking housing services
Participate in meeting, presentations, workshops, etc. to promote housing programs to residents, partners and funding agencies
Perform default client intake, counseling and follow- up on loss mitigation/foreclosure process and options
Coordinate and conduct monthly homebuyer education and financial education workshops
Perform homebuyer client intake, counseling and follow up on spending plan, credit, savings and home purchase and financing process. Review credit reports and makes appropriate recommendations for program eligibility and financial capability
Conducts telephone interviews to determine whether client has developed a general understanding of the information pertaining to homeownership. Complete the required assessments, generate and distribute appropriate paperwork, and inputs data as required
Complete follow-up paperwork from classes, including certificates and communication with referring partners
Provides information to clients including, but not limited to bankruptcy, collection action, court judgement, credit education, credit reports, housing issues, and consumer protection laws
Build relationships with lenders, realtors and other professionals to develop referral sources
Participation in local area community outreach (i.e., presentations, fairs, etc.)
Attends required training seminars to achieve and maintain required certifications for housing counseling including, but not limited to, fair housing, lending and homebuyer education
Attend staff meeting and trainings as required
Other duties as assigned

Knowledge Skills AbIlities

Abilities to perform duties in a confidential manner
Ability to communicate effectively, both orally and in writing
Good comprehension skills, with the ability to listen to and understand information and ideas presented through verbal communication
Detail oriented with ability to organize complex material in a clear and concise manner
Good decision-making skills, with the ability to analyze information, evaluate results and implement the best solution to solve problems or challenges
Demonstrated skill in organizing time n prioritizing workload
Ability to plan, prioritize, organize, multi-task and meet deadlines in a fast-paced environment
Self-motivated, with an ability and dedication to learn new skills quickly, keep up-to-date technically and apply new knowledge to your job
Effective communication skills with individuals at all levels
Exceptional interpersonal skills and human relation skills that positively benefit interactions with co-workers, internal and external clientele
A demonstrated ability to deal with co-workers, volunteers, peers and supervisors
Demonstrated ability to work with others in establishing goals and objectives
Ability to effectively communicate and work with individuals from diverse backgrounds and experience
Ability to structure and convey information for a large group in a manner that is engaging and approachable
Good working knowledge of the components of housing counseling programs and mediation program requirements and timelines
Ability to compare and contrast financial information
Strong understanding of home purchase and financing process
Solid understanding of the default foreclosure progress
Proficiency in Microsoft Office, including Word, Excel, PowerPoint
Ability to work flexible hours as necessary

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Northwest Indiana Reinvestment Alliance

Housing Counselor/Financial & Homeownership Educator

Non-Exempt Employee

Northwest Indiana Reinvestment Alliance

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